Support
For the customer, support means help in need. Our team has all the necessary tools to help you as quickly and smoothly as possible. We can be reached by phone at the following number: +32 (0)51 200 028. An expert will speak to you in your native language.
Using Teamviewer, we can log in online and analyse the problems in great detail. All problems are also logged in our ticket system. This way, all questions can be tracked centrally and all customers can follow up their questions themselves and consult the general knowledge database. Do you have a general question about our software? Look below for more information and documentation.
Request a TeamViewer session
Click on the button below to request a TeamViewer session:
General
How do I contact ADOPT id PLM support?
For urgent questions, please call us at: +32 51 200 028
For other support related questions, please send an email to support@adopt-id.com.
Opening hours of our support:
Monday 9:00 - 12:00 13:00 - 17:00
Tuesday 9:00 - 12:00 13:00 - 17:00
Wednesday 9:00 - 12:00 13:00 - 17:00
Thursday 9:00 - 12:00 13:00 - 17:00
Friday 9:00 - 12:00 13:00 - 16:00
What are the benefits of an active maintenance contract with ADOPT id PLM?
- Update to the latest version of your software
- Periodic software updates via Maintenance Packs
- Access to the online support centre
- Access to the Siemens Posthub area
- Annual customer day
- Competitive rates for training, online workshops & consultancy
- Personal, high quality helpdesk support via phone, mail and TeamViewer
How do I create a Siemens webkey account?
Get access to this file by submitting your e-mail address.
How do I configure a licence server?
Get access to this file by submitting your e-mail address.
Solid Edge
How do I install Solid Edge?
The manual to install Solid Edge can be downloaded below.
If you want us to do this for you, please contact our support.
Get access to this file by submitting your e-mail address.
Get access to this file by submitting your e-mail address.
How do I install Solid Edge Standard Parts?
The manual to install Solid Edge Standard Parts can be downloaded below.
If you want us to do this for you, please contact our support.
Get access to this file by submitting your e-mail address.
Get access to this file by submitting your e-mail address.
Siemens NX
How do I install Siemens NX?
Get access to this file by submitting your e-mail address.
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