For the customer, support means help in need. Our team has all the necessary tools to help you as quickly and smoothly as possible. We can be reached by phone at the following number: +32 (0)51 200 028. An expert will speak to you in your native language.
Using Teamviewer, we can log in online and analyze the problems in great detail. Also, all problems are tracked in our ticket system. This way all questions can be tracked centrally and we can help our customers faster and solve their problems in a targeted way. At the bottom of this page you can find frequently asked questions and manuals about our software.
Opening hours of our support:
Monday 9:00 - 12:00 13:00 - 17:00
Tuesday 9:00 - 12:00 13:00 - 17:00
Wednesday 9:00 - 12:00 13:00 - 17:00
Thursday 9:00 - 12:00 13:00 - 17:00
Friday 9:00 - 12:00 13:00 - 16:00
Update to the latest version of your software
Periodic software updates
Access to the online support centre
Access to the Siemens Posthub area
Annual customer day
Competitive rates for training, online workshops & consultancy
Personal, high quality helpdesk support via phone, mail and TeamViewer
You can create a Siemens WebKey account through Siemens' Support Center.
Check out our manual for a detailed explanation:
Before you start setting up a license server, you must have a Siemens WebKey account in order to retrieve the necessary software. Check out our guide for a detailed explanation on how to set up a license server:
Follow our manual to know how to add a product to the Support Center.
Please note that this is only possible if you have an active maintenance contract!
The manual to install Solid Edge can be downloaded below.
If you want us to do this for you, please contact our support.
Before you begin installing the Standard Parts, you must first make sure Solid Edge is fully installed. Review the tutorial to get started with the installation.
You can find this information on our Hardware System Requirements page.
Yes, Solid Edge has been certified to run on Windows 11 Enterprise or Professional (64-bit only) beginning in Solid Edge 2022 Maintenance Pack 2 and later.
Open Solid Edge and go to Start Menu - About Solid Edge.
Here you can see the version number and license type.
Solid Edge 2022 and earlier versions:
222.00.08.003: Solid Edge version.
222.00.08.003: Maintenance Pack installed.
Solid Edge 2023:
Version 2210: Year
Version 2210: Month
If you own a Node-Locked License then you can convert it to a Cloud-Enabled License yourself. Check out our manual on how to convert it:
Yes, it is possible but then you have to put the colors in yourself. You can do this through a Material Library. With us you can download the Material Library for RAL colors for free. Use the link below.
To use these colors in Solid Edge, open your template files and add the colors via:
View - Styles - Face Styles - Style Organizer. Browse to this RAL Material Library and copy it to your template file.